Support

Common help

OnHand Plus

Purchases and renewals are handled by Apple. If a purchase is not recognized, open OnHand Plus and choose Restore Purchases. You can manage or cancel a subscription in your Apple Account subscription settings.

Recipe creation and photos

If recipe creation or photo recognition does not complete, check your internet connection and try again. Please do not send sensitive personal information in recipe photos.

Translation

OnHand Kitchen can prepare localized recipe content for supported device languages. If a translation is delayed or incomplete, close the message and retry later.

Account deletion, recovery, Community, or data requests

To permanently delete your OnHand account and its associated cloud data, open Profile → OnHand Account → Delete OnHand Account in the app and confirm the deletion steps. Deleting the OnHand account does not cancel an Apple subscription; subscriptions are managed separately in your Apple Account settings. For account recovery, Community issues, access requests, or other privacy questions, email us at onhandkitchen@icloud.com.

Contact

OnHand Kitchen Support
onhandkitchen@icloud.com

When reporting a problem, include your iPhone model, iOS version, app version, and a short description of what happened. Do not include passwords or payment-card details.